• Archive for décembre, 2010

    The power of the apology

    décembre - 6 - 2010 - Lundi ADD COMMENTS

    Toyota vs General motors

    One can hardly start to imagine the current mood within Toyota’s HQ. The automotive industry has spent the last 18 months trying to address a myriad of environmental concerns while facing up to the fact consumers have all but stopped buying new cars.

    Now Toyota has been hit by a hurricane-force storm of bad publicity. The recall of 8 million vehicles … read more

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